FAQ

1. What makes Lolita’s Paws products different?

Our products are made with natural, safe, and pet-friendly ingredients designed to clean and care without harsh chemicals. Each item is tested for quality and effectiveness, and 25% of all profits go to animal rescues and shelters.

2. Is the Lolimeal Pet Shampoo safe for all pets?

Yes! The Lolimeal 5-in-1 All-in-One Pet Shampoo is safe for dogs and cats of all breeds and coat types. It’s made with aloe and oatmeal to soothe sensitive skin, and it contains no parabens, dyes, sulfates, or phosphates.

3. How often should I bathe my pet with Lolimeal?

We recommend bathing your pet every 2 to 4 weeks, depending on their activity level and coat type. Lolimeal’s gentle formula can be used as often as needed without drying out your pet’s skin.

4. Do you test your products on animals?

Absolutely not. We are 100% cruelty-free. Our products are tested only with the approval of our own furry friends — never in harmful or laboratory conditions.

5. Where are your products made?

All Lolita’s Paws products are made in the USA naturally derived ingredients.

6. Can I use the shampoo on puppies or kittens?

Yes — our formula is gentle enough for pets over 8 weeks old. However, we always recommend doing a small patch test the first time to ensure your pet has no sensitivities.

7. What if my pet has allergies or sensitive skin?

Our aloe and oatmeal formula is designed specifically to calm itchy, dry, or sensitive skin. If irritation occurs, discontinue use and consult your vet.

8. How long will shipping take?

Orders are typically processed within 1–2 business days and delivered within 3–7 days depending on your location. You’ll receive tracking details once your order ships.

9. Do you ship internationally?

Yes! We currently ship to most countries. Shipping rates and delivery times may vary depending on location.

10. What is your return policy?

We want every pet parent to be happy. If your order arrives damaged or incorrect, contact us within 14 days of delivery and we’ll make it right. For hygienic reasons, opened pet care products cannot be returned unless defective.

11. How can I contact you?

You can reach us anytime at support@lolitaspaws.com or through our Contact Us page. We’re always happy to help — and we usually reply within 24 hours.